je999 Privacy Policy
This Privacy Policy explains how je999 collects, uses, stores, and protects the personal data of players in Bangladesh. We are committed to handling your information with transparency, care, and full respect for your privacy rights. Please read this document carefully alongside our Terms & Conditions.
How je999 Protects Your Data
Six core principles that govern the way je999 handles personal data collected from Bangladeshi players.
No Data Selling
je999 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your information is used solely to operate and improve your experience on the je999 platform.
256-Bit SSL Encryption
All data transmitted between your device and the je999 platform is encrypted using 256-bit SSL technology — the same standard used by international banking institutions. Your personal and financial data is protected at every step.
Minimal Data Collection
je999 collects only the data that is strictly necessary to provide our services, verify your identity, process payments, and meet our compliance obligations. We do not gather data beyond what is required for these purposes.
Your Right to Access
You have the right to request a copy of the personal data je999 holds about you at any time. Submit a data access request to [email protected] and our team will respond within a reasonable timeframe in accordance with our data handling procedures.
Right to Erasure
Subject to our legal and regulatory retention obligations, you may request that je999 delete your personal data. Requests are reviewed on a case-by-case basis and actioned in accordance with applicable data protection standards.
Marketing Opt-Out
Where you have consented to receive promotional communications from je999, you may withdraw that consent at any time. Simply contact [email protected] or follow the unsubscribe instructions included in any marketing message we send you.
1. About This Policy
This Privacy Policy ("Policy") is issued by je999 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "your", "the Player") who access or use the je999 website and all associated services, including account registration, deposits, withdrawals, casino gaming, sports betting, and customer support interactions.
This Policy should be read alongside the je999 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Together, these documents form the complete framework governing your relationship with the je999 platform.
je999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We take our obligations to Bangladeshi players seriously and have invested in the technical and organisational measures needed to safeguard your information at all times.
2. Data We Collect
je999 collects personal data across several categories depending on how you interact with the Platform. The table below summarises the main categories of data we collect and the primary reason for each.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID), passport number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address, residential address (district, division) | Account management, OTP delivery, support communications |
| Financial Data | bKash/Nagad/Rocket mobile wallet number, bank account details (where applicable), transaction history | Deposit processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud prevention, technical support |
| Usage Data | Pages visited, games played, betting history, session duration, click patterns | Platform improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Dispute resolution, service quality improvement, compliance records |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Delivery of consented marketing communications |
3. How We Collect Your Data
je999 collects your personal data through the following channels:
- Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
- Automated technologies: Data collected automatically as you browse and use the je999 platform, including via cookies, server logs, and session tracking tools. See Section 7 for our full Cookie Policy.
- Payment providers: Transaction confirmation and status data received from bKash, Nagad, Rocket, Upay, and bank partners when you make deposits or request withdrawals.
- Identity verification services: Data returned by third-party KYC and AML service providers used to verify your identity and comply with financial crime prevention requirements.
- Game providers: Aggregated game-play data received from third-party game studios (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others) to maintain accurate account records and resolve disputes.
4. How We Use Your Data
je999 uses the personal data it collects for the following purposes. We will not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first notifying you and, where required, obtaining your consent.
- To create and manage your je999 account and verify your eligibility to use the Platform (minimum age 21+).
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records.
- To deliver the casino games, sports betting markets, and other Platform features you request.
- To send you transactional communications, including deposit confirmations, withdrawal notifications, and OTPs.
- To communicate promotional offers, bonuses, and seasonal campaigns where you have consented to receive such communications.
- To monitor betting and gaming activity for the purposes of responsible gaming, including identifying players who may be experiencing gambling-related harm.
- To detect, investigate, and prevent fraud, money laundering, and other forms of prohibited conduct under our Terms & Conditions.
- To comply with applicable legal, regulatory, and compliance obligations, including record-keeping and reporting requirements.
- To analyse aggregated, anonymised usage patterns for the purpose of improving the Platform and developing new features.
- To resolve disputes, respond to complaints, and enforce our Terms & Conditions.
5. Legal Basis for Processing
je999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to perform the contract between you and je999, including account management, payment processing, and service delivery.
- Legal obligation: Processing necessary for je999 to comply with applicable legal and regulatory requirements, including anti-money laundering (AML), know-your-customer (KYC), and record-keeping obligations.
- Legitimate interests: Processing carried out in pursuit of je999's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for the delivery of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
6. Data Sharing & Disclosure
je999 does not sell your personal data to unaffiliated third parties. We may, however, share your data with the following categories of recipients in the circumstances described below:
- Payment providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners, for the sole purpose of processing your financial transactions.
- Identity verification partners: Third-party KYC and AML service providers engaged by je999 to verify your identity and prevent financial crime. These partners are bound by strict data processing agreements.
- Game technology providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming, PG Soft, and other game studios, to the extent necessary to deliver their games on the je999 platform and resolve game-related disputes.
- IT and hosting providers: Third-party infrastructure, hosting, and cloud service providers engaged to operate and maintain the je999 Platform.
- Legal and regulatory authorities: Where je999 is required to disclose data by applicable law, court order, or at the request of a competent regulatory authority.
- Fraud prevention agencies: Organisations that assist je999 in detecting and preventing fraud, money laundering, and other financial crime.
All third parties with whom je999 shares personal data are required to process that data only for the stated purpose, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection requirements. je999 does not permit third parties to use your data for their own independent marketing purposes.
7. Cookies & Tracking Technologies
The je999 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather analytical data about Platform usage. The following types of cookies are used:
- Strictly necessary cookies: Essential to the operation of the je999 platform. These cookies enable core functions such as session management, account login, and security features. They cannot be disabled without impairing Platform functionality.
- Analytical cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, including page views, session duration, and navigation paths. This data helps je999 improve the Platform experience.
- Functional cookies: Remember your preferences (such as language settings) to provide a more personalised experience on repeat visits.
- Security cookies: Used to detect and prevent fraudulent activity, including bot behaviour and repeated failed login attempts.
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the je999 platform. je999 does not use third-party advertising or retargeting cookies.
8. Data Retention
je999 retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal and regulatory obligations. The following general retention principles apply:
- Account and identity data is retained for the duration of your active account relationship with je999, plus a minimum of five years following account closure, to satisfy AML and KYC record-keeping requirements.
- Financial transaction records are retained for a minimum of five years from the date of each transaction.
- Responsible gaming records, including self-exclusion history and deposit limit settings, are retained for a minimum of five years following account closure to prevent re-registration within an active exclusion period.
- Support communications and dispute records are retained for a minimum of three years from the date of the final communication in each case.
- Anonymised, aggregated analytical data may be retained indefinitely, as it cannot be used to identify any individual player.
At the conclusion of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
9. Data Security
je999 employs a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect your personal data against unauthorised access, loss, alteration, or disclosure.
- All data in transit between your device and the je999 Platform is encrypted using 256-bit SSL/TLS technology.
- Sensitive data at rest, including financial information and identity documents, is stored in encrypted form with access controls limiting visibility to authorised personnel only.
- Account access is protected by OTP-based two-factor authentication delivered to your registered mobile number in Bangladesh.
- je999 conducts regular internal security reviews and penetration testing to identify and remediate vulnerabilities in our infrastructure.
- Access to production systems containing player data is restricted to authorised staff on a need-to-know basis and is subject to audit logging.
While je999 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, je999 will notify affected players without undue delay.
10. Your Rights
As a player on the je999 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
- Right of access: You may request a copy of the personal data that je999 holds about you, along with information about how it is being processed.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
- Right to erasure: Subject to our legal retention obligations, you may request that je999 delete your personal data. We will assess each request on a case-by-case basis.
- Right to restriction: In certain circumstances, you may request that we restrict the processing of your data while a dispute or correction request is being resolved.
- Right to object: You may object to the processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interests, though je999 may continue processing where it has compelling legitimate grounds to do so.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
11. Children & Minors
The je999 platform is strictly intended for adults aged 21 and above. je999 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by an individual who is under 21, that account will be immediately closed, any funds will be returned (net of any bonus amounts already utilised), and all associated personal data will be securely deleted.
21+ only. If you have reason to believe that a minor has registered an account on je999, please contact us immediately at [email protected]. je999 takes the protection of minors extremely seriously and will act on all such reports without delay.
12. Third-Party Links
The je999 platform may contain references to third-party game providers, payment processors, and other service partners. While je999 takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party organisations. If you interact directly with a third-party service (for example, by accessing a game provider's own website), you do so subject to that organisation's own privacy policy, not this one.
je999 does not include third-party advertising links or affiliate tracking links that collect your personal data for purposes unrelated to the operation of the je999 platform.
13. Updates to This Policy
je999 reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — we will provide reasonable advance notice by displaying a notice on the Platform or by contacting you at your registered email address or mobile number.
The updated Policy will carry a revised effective date at the top of this page. Your continued use of the je999 Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how je999 protects your data.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential data protection concern, please contact the je999 support team using the details below. All privacy-related enquiries are handled with strict confidentiality.
- Email: [email protected] (plain text — not a clickable link)
- Response time: within 48 hours for data-related enquiries
- Operating hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
This Privacy Policy was last updated in January 2026 and applies to all personal data collected by je999 from that date. je999 operates as a safe and reliable platform with SSL encryption and fair play certification. We remain committed to maintaining the highest standards of data protection for all Bangladeshi players who trust us with their personal information.
Have Questions About Your Data?
Our support team is available around the clock to assist with privacy enquiries. You can also explore our FAQ for quick answers or review our full Terms & Conditions.